Most cleaning contracts fail in the first 60 days — not because of price, but because the expectations set at the proposal stage were not matched by what showed up on service night one. We build the process around eliminating that gap.
Walkthrough
We visit the facility. For spaces under 2,000 sq ft, the walkthrough is sometimes conducted from photographs and a phone conversation. For larger facilities, an on-site visit is required. We record square footage, surface types, restroom count, break room equipment, access requirements and any areas with restricted access or special handling notes.
The walkthrough is free. It is also non-optional for accurate scoping — we do not produce written proposals without one.
Written Scope
The walkthrough notes become a written scope of work. The scope lists every task by area, the products to be used, the frequency, the supply responsibility (who provides what), and the access procedure. It is a functional document, not a marketing brochure.
We send the scope to you in advance of the proposal call. You have time to read it before we discuss it.
Proposal and Sign-Off
The written proposal incorporates the scope and the pricing. Once signed, the scope is the contract. There is no separate master services agreement with buried terms. The scope is the agreement.
Crew Assignment
Before the first clean, your assigned crew lead receives the scope and walks the building with a supervisor. New crew members shadow an experienced one on their first night in a new facility. We do not send a crew cold into a building they have never seen.
First Clean + Supervisory Walkthrough
A supervisor conducts a walkthrough after the first clean — before 8am the following morning. Any scope items not addressed are documented and corrected on the second service night. You receive a short written summary of the first-clean walkthrough findings.
30-Day Check-In
At 30 days, we schedule a brief call or on-site visit to review how the contract is running. This is the point to adjust frequency, add scope items, remove scope items, or flag anything that has not been consistently executed. Changes at 30 days are common and expected — the scope is a live document at this stage.
Our Response-Time Commitment
If you report a scope miss, a quality issue or a supply shortage, we respond by the next service night — not "within 48 hours" or "at our next visit." If a scope miss is reported before noon on a business day, we respond same-day with a written acknowledgment and a correction timeline.
This is not a warranty. It is an operational standard. We hold it because crew accountability runs on it.